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If you aren’t sure where this is then why not ask if you are in a hotel or café? Have you connected here before? There could be a problem with the hotspot itself.Ĭan you see a list of Wi-Fi hotspots in the Network Selection on your device? Turn on Wi-Fi ON on your device. Do you have a good signal strength? (shown on the right of the hotspot name) Move closer to the hotspot to get a better signal. Can you see any Hotspots that have the iPass logo next to them? All the hotspots that you can see are either private, in which case they will have a padlock next to them) or are hotspots that anyone will be able to connect to.To find iPass enabled hotspots if there are none showing, go to the hotspot finder and you can search by your current location, address, city of airport code. If you go into airplane mode you will need to go into settings to turn on Wi-Fi again. In these instances please report the location and the SSID to iPass and the access point will be investigated appropriately.Please let us know by mailing us at telling us about the location, or use the Report a Problem feature in the App.Ĭan you see a list of Wi-Fi hotspots in your iPass App? Turn on Wi-Fi ON on your device. This is because it shares a network name with that of another location, or is not one of the places working with iPass. Is the location showing as iPass but will not allow you connect? Sometimes a hotspot will be marked as an iPass hotspot but it will not be configured to work correctly. Have you connected here before? There could be a problem with the hotspot itself. If you aren’t sure where this is then why not ask if you are in a hotel or café? Have you launched the iPass app? Exit your settings and tap the iPass icon. Can you see any Hotspots that have ‘Check for iPass’ next to them? All the hotspots that you can see are either private, in which case they will have a padlock next to them) or are hotspots that anyone will be able to connect to.To find iPass enabled hotspots if there are none showing, go to the hotspot finder and you can search by your current location, address, city of airport code. Send your details to us and we can have a look to see what happened.Ĭan you see a list of Wi-Fi hotspots in the Network Selection on your device? Turn on Wi-Fi ON on your device. If you are still having problems connecting, report the problem.

If this is the case, the hotspot is not set up correctly. Sometimes, your app may say you are somewhere you can use iPass, but you continue to have problems.

CONTACT IPASS ANDROID

Make sure that the access point is an iPass location, with the iPass icon next to its name (for Android devices), or “Check for iPass” annotated under the network name (for iPhones and iPads.) If there is not an iPass-enabled hotspot in the nearby vicinity, then use the hotspot finder to locate the nearest one. If you are trying to connect and there is a problem, the app should let you know why you can’t connect, and what to do about it. If signal strength is low, try changing your location, or ask a member of the staff at the venue to show you the location of the access point, so you can move closer. Depending on your device, you can either see the signal strength in your Wi-Fi settings or in the iPass app itself. Make sure your Wi-Fi is on, and then make sure that the signal strength, shown in bars, is high.

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